A few weeks ago I was asked about how to measure engagement, and I gave a quick answer in a comment thread. But the more I thought about it, the more I realized that I spend a lot of time talking about how crucial engagement is, and not enough time talking about how to measure it.
When I was an editor at a New York publisher, I would have anywhere from 7-15 meetings a week. Mostly that was because I had to be at meetings for two different teams, but it still meant anywhere from 1-2 full work days a week spent sitting around a conference room with a group of people.
Some of the meetings were awesome and energizing and full of smart people brainstorming about our books. But some of them were painful. If anyone has ever been in a production meeting where you’re reviewing deadlines title-by-title, you’re probably as accomplished of a doodler as I am. I can now draw quite a menagerie of miniature animals. This is in no way a life skill.
But the point is that it was the content of the meeting that determined whether I was an active or inactive participant. If we were talking about one of my books, or about marketing strategies, or about titles, I was usually giving my full attention and input to the meeting. If we were talking about production dates that had nothing to do with me, it was giraffe-drawing time.
If you had put a two-way mirror in that conference room and placed a randomly selected group of people on the other side, they could have easily told you which people in the meeting were engaged, simply by looking at who was interacting with the meeting content—by offering opinions, asking questions, or expressing emotion.
The meeting of the minds that is your blog/vlog/website is no different. Some people are just popping their head into the room and leaving, some people are present but not engaged, and some people are all in. The people who are all in will be interacting with your content in one way or another. So measuring engagement is really about measuring action.
