How to Measure Engagement and Why It Matters for Your Platform

How to measure engagement

A few weeks ago I was asked about how to measure engagement, and I gave a quick answer in a comment thread. But the more I thought about it, the more I realized that I spend a lot of time talking about how crucial engagement is, and not enough time talking about how to measure it.

When I was an editor at a New York publisher, I would have anywhere from 7-15 meetings a week. Mostly that was because I had to be at meetings for two different teams, but it still meant anywhere from 1-2 full work days a week spent sitting around a conference room with a group of people.

Some of the meetings were awesome and energizing and full of smart people brainstorming about our books. But some of them were painful. If anyone has ever been in a production meeting where you’re reviewing deadlines title-by-title, you’re probably as accomplished of a doodler as I am. I can now draw quite a menagerie of miniature animals. This is in no way a life skill.

But the point is that it was the content of the meeting that determined whether I was an active or inactive participant. If we were talking about one of my books, or about marketing strategies, or about titles, I was usually giving my full attention and input to the meeting. If we were talking about production dates that had nothing to do with me, it was giraffe-drawing time.

If you had put a two-way mirror in that conference room and placed a randomly selected group of people on the other side, they could have easily told you which people in the meeting were engaged, simply by looking at who was interacting with the meeting content—by offering opinions, asking questions, or expressing emotion.

The meeting of the minds that is your blog/vlog/website is no different. Some people are just popping their head into the room and leaving, some people are present but not engaged, and some people are all in. The people who are all in will be interacting with your content in one way or another. So measuring engagement is really about measuring action.

How, exactly, to measure engagement on different platforms:

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Osama Bin Laden’s Bookshelf Reflects His Fixation with the West (Michiko Kakutani for The New York Times): “His bookshelf is a weird hodgepodge. It’s hard to know how complete a list it is, and whether he requested certain books from aides, or if aides sent him works they thought he might like or that might influence his thinking.” A fascinating look at how the books we read shape our world view.

The 5 Simple Strategies That Grew Our Social Traffic by 350% (Madhav Bhandari on BufferSocial): Spoiler alert! The 5 strategies are: schedule the reposting of evergreen content, figure out your optimal timing, have great content to begin with, write headlines that draw people in, and include others in the conversation. But this is still worth a read, because each of those strategies needs to be unpacked before it can be implemented.

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10 Steps to Overcome Writer’s Block (Carly Watters): Step #2 is to “Forgive yourself a perfect draft: No one writes a clean first draft. It’s called a ‘Shitty First Draft‘ for a reason. Read some Anne Lamott (Bird by Bird is a must!) and learn that perfect doesn’t exist. Especially in art.” Writers, agents, and editors are always saying this because it’s one of the truest truths out there. But it’s so, so easy to forget. My favorite visual reminder: this free Anne Lamott art print to hang in your office and look at every time you’re battling perfectionism.

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